This page covers the terms and policies for regular lessons and extra lessons at Canary Music School Ltd (“the school”, “we” or “us”). It does not cover other types of lessons, including trial lessons, which have their own terms.

• By signing up, arranging, paying for, or attending a regular or extra lesson with us, students, and students" parents or guardians, if students are under 18, indicate your acceptance to the policies on this page.

• Throughout this page, “students & parents” means the student together with their parent or guardian (for students under 18). “Parents” means parents or guardians. “You” or “your” means “students & parents”

• This page should be read together with any booking-specific information we provide to you before or at the time a booking is made, including information provided by email, invoice or form, as well as our Privacy Policy and our Group Lesson Terms and Policies (once available). Booking-specific communications may set out details such as lesson dates, times, teacher, location, fees, payment deadlines and other arrangements relating to that particular booking. Where you and the school agree in writing to a specific arrangement for a particular booking, that agreed arrangement will form part of the terms applicable to that booking. If the agreed arrangement is different from a provision in these Terms and Policies, the specifically agreed arrangement will apply to that booking to the extent of that difference. All other provisions of these Terms and Policies will continue to apply.

• We may update these Terms and Policies from time to time. Unless the law says otherwise, the version that applies to your booking and lessons is whichever version was current on the date we sent your invoice. Every invoice will link to, or come with, the exact version the booking is based on, and older versions stay available on our website if you would like to check back. Because regular lessons are booked term by term, each term's invoice determines which version of these Terms and Policies applies to that term.

Please take a few minutes to read through this, and get in touch if anything is unclear.

(Last updated: 17 Aug 2026)

Our Details

Canary Music School Ltd is registered in England and Wales (company number 15763480), with our registered office at 3rd Floor 86–90 Paul Street, London, United Kingdom, EC2A 4NE. You can reach us anytime by email at info@canarymusicschool.co.uk.

Teaching Philosophy 

• Canary Music School is dedicated to providing high-quality instrumental, vocal and music lessons and workshops for students of every age and level. Our teachers are professional musicians.

• Our main goal is to cultivate a profound appreciation for music, support students in reaching their potential, and guide them towards achieving their musical goals, whether for exam success, scholarship acquisition or personal enjoyment. 

• We organise two student concerts each year to encourage students to share their music with friends and family. These opportunities enrich the learning experience, motivate students, build confidence, celebrate progress and foster personal growth.

Regular Lesson 

• Regular lessons are scheduled at your slot every week or fortnight, agreed between you and us, throughout our published term dates.

• Your slot is the specific day of the week, time and teacher for your regular lesson, for example, Wednesdays 3pm–3:30pm. Once agreed, we reserve it just for you (subject to the terms under “Booking Timeline & Lesson Slot Reservation”).

• Our academic year has six terms, which take into account half-terms, school holidays and bank holidays. You will find all our term dates at https://www.canarymusicschool.co.uk/term-dates/

• Regular lessons represent a mutual commitment between students and teachers. It ensures a consistent and reliable slot and steady progress, and we ask that this commitment is respected by both parties involved.

• The rest of this page explains how regular lessons work.

Extra Lesson 

• Once you are enrolled in regular lessons, you can also book extra lessons, subject to your teacher's availability.

• Extra lessons are only confirmed once we have received payment in full, which is due either when you book, or by another deadline we specify on the invoice. The Confirmation Period, Reservation Period and booking timeline that apply to the booking of regular lessons (as explained below) do not apply to extra lessons.

• Unless specified otherwise, all our other regular-lesson policies, including safeguarding, attendance and behaviour, apply equally to extra lessons.

• Extra lessons are booked individually for a specific date and time, agreed between you and us, and we reserve the teacher's time and incur venue hire cost (if applicable) specifically for that booking. Once an extra lesson has been booked and paid for, it is confirmed and is non-refundable and cannot be rescheduled if you cancel, are absent or your plans change, except where these Terms and Policies provide otherwise or where the law requires. If we or your teacher are unable to deliver the booked lesson, the provisions under "Requests for Rescheduling by the School & Teachers" and "Force Majeure" apply. In exceptional circumstances, the school may consider a request for cancellation or rescheduling at its discretion, but is not obliged to do so.

• Each extra lesson you book is its own separate booking under these Terms and Policies.

Lesson Formats

We provide three types of regular lesson as detailed below:  

(a) Lessons at Student’s Home 

• We provide individual home-visit lessons at students' homes. 

• For the well-being and safety of our students and teachers, please make sure the space where lessons take place is safe, suitable for teaching, and free of hazards (including and not limited to, no trailing wires and slippery floors),  and that any instrument or equipment you provide is safe and in good working order.

• We would not be responsible for loss or damage caused by an unsafe home environment, or by a hazard, instrument or piece of equipment in your home, where this is outside our or our teacher's reasonable control.

• If the student is under 18, a parent or guardian needs to be home for the entire lesson. Please do not leave your child (including the student and other children) home alone with the teacher. If the teacher finds, on arrival or during the lesson, that no parent or guardian is present, they may need to cancel the lesson immediately for safeguarding reasons, and in that case, the lesson fee would not be refunded.

(b) Lessons at Our Teaching Centres

• Some individual and group lessons take place at our teaching centres, currently including but not limited to Christ Church Isle of Dogs.

• Please arrive and leave on time. Our lessons start and finish at the agreed time, and teachers are not able to extend lessons beyond the agreed time to make up for a late arrival.

• For the well-being and safety of our students and teachers, we encourage parents to stay with students under the age of 18 during the lesson, particularly younger students.

• If parents are unable to stay for the whole lesson, please collect your child promptly at the end of the agreed lesson time. Our teachers often have another lesson or commitment immediately after, so they cannot supervise beyond the agreed time and may need to leave the teaching centres after the lesson. If you are running late to collect your child, we and the teacher will take reasonable steps to keep them safe until you arrive. If this happens repeatedly, we may need to respond in a way that is proportionate to the situation, for example, introducing a late collection fee (where we will tell you about this in advance), making specific arrangements for your child"s lessons going forward (such as changing the lesson time, location or format), or, in serious or ongoing cases, being unable to continue offering lessons to your child.

• Please help us look after the venue — no food, drink, or disruptive behaviour in lesson spaces. Waiting areas and restrooms vary by venue and are not guaranteed.

• Lesson times can occasionally be affected by church, community or other events at the teaching centre. If this happens, we will give you as much notice as we can, and you will be entitled to a refund for any lesson that cannot go ahead as a result. Where we are able to, we will also try to arrange a suitable alternative instead, such as a makeup lesson, but we cannot always guarantee this.

• Our teaching centres may have CCTV or other surveillance systems in operation. These systems may be operated by the venue, the school or another third party. Students & parents acknowledge that their or their child"s image and, where audio recording is enabled, voice may be captured by these systems.

• Where a surveillance system is operated independently by the venue or another third party, the school may not control the system or have access to the footage recorded by it. 

• Please keep an eye on your own belongings while you are attending the lessons. We would not be responsible for loss, damage or injury arising from circumstances outside our reasonable control.

(c) Online Lessons

• We provide online lessons via Zoom.

• Please make sure you have got a working device and a stable internet connection throughout your online lesson.

• Internet and technical disruptions may arise for a variety of reasons, and in most cases it is not possible for us to know whether the cause was your own connection, device or equipment, or something on our side. Because of this, where an online lesson is interrupted by internet, platform, equipment or other technical difficulties, the lesson will not automatically qualify for a refund or rescheduling. If a significant part of the lesson could not reasonably go ahead because of this, we will look at it case by case, and where we decide it is appropriate, we may offer extra time, a makeup lesson, a discount, credit or a refund.

• Where we can reasonably establish that a significant technical disruption was caused by an issue on the school or teacher’s side, or by a confirmed wider failure of the online teaching platform, we will make an appropriate arrangement for the part of the lesson that could not reasonably be delivered. Depending on the circumstances, this may include additional lesson time, a makeup lesson, credit or a refund.

• If you believe a significant disruption was caused by a wider platform failure or an issue on our side, please let us know as soon as possible and provide any relevant information you have, such as screenshots or error messages, where available. This may help us establish what happened more quickly.

• If you are unsure about your internet connection, a trial lesson is a great way to test it out before committing to regular lessons.

Booking Timeline & Lesson Slot Reservation

• Your regular lesson arrangement with us runs on a continuing, term-by-term basis, following the timeline below. Before each term begins, you confirm and pay for that term's regular lessons separately, covering the specific lesson dates within that term. Your lesson arrangement is only fully confirmed once we have received payment.

• We follow a clear and consistent booking timeline which keeps our booking system fair, and enables us to give teachers proper notice of any changes to their schedule. 

• This timeline is mainly for existing and returning students renewing for the next term. If you are new to regular lessons, especially if you are joining after the standard timeline has already started for our existing students, the Confirmation Period and/or full 7-day Reservation Period might not apply to you. In that case, we may set a shorter payment deadline. From your second term with us onward, your lesson booking will follow the standard timeline described below. 

• If you are an existing or returning regular student, we aim to give you the priority to keep your current slot for the next term during the Confirmation Period and Reservation Period (explained below). 

  • During these windows, we would not normally offer your slot to anyone else, as long as you keep to the timeline below. To hold that priority and secure your slot for the new term, full payment must be received within the Reservation Period. 

  • If payment is not received by the deadline, your priority over the slot ends and we may offer the slot to someone else. 

  • In exceptional circumstances (for example, if your teacher becomes unavailable to teach that slot), we may not be able to hold the slot for you, but we will be in touch as soon as possible to suggest alternative arrangements. 

How It Works:

• Each term’s invoice covers every lesson that falls within that term’s published term dates,  so if your slot is Wednesdays 3pm–3:30pm, your invoice covers every Wednesday lesson during that term (unless you have already told us you will be using your allowance to skip one, for details, please see below)

• 30 days before a new term starts, we will email you to ask whether you would like to continue lessons and whether you will be missing any. You then have 3 days to reply which is the 3‑day “Confirmation Period”. 

  • During this Confirmation Period, you can ask to reschedule or cancel a lesson for the new term, but each student gets one lesson change or cancellation per course, per term (as detailed below under "Requests for Rescheduling by Students & Parents"), and this single allowance covers both request and notification made during the Confirmation Period and the rest of the new term. 

  • If you tell us during this window that you will need to miss a lesson next term, we will leave it off your invoice rather than charging and refunding it afterwards.

  • If we do not hear back within the Confirmation Period, we will go ahead and prepare your next term's invoice based on your existing lesson arrangement, covering all the lessons in that new term.

• From the date of that invoice, your slot is reserved for 7 days. This is the “Reservation Period”. Your invoice will state the payment deadline (which is the last day of the Reservation Period). To secure your slot, payment must be made in full by this deadline. If payment is not received by the deadline, your priority over the slot ends and we may offer the slot to someone else.

• If a date we would normally use to contact you, for example, the Confirmation Period email or your invoice, falls on a weekend or English public holiday, we may send it the working day before instead. We will still aim to give you the full 3-day Confirmation Period and 7-day Reservation Period. For the avoidance of doubt, your actual payment deadline can still fall on a weekend or holiday, since our online payment system is available any time.

Important Notes:

• If you ask to change or cancel a lesson after the Confirmation Period but still within the Reservation Period, we may need to send a revised invoice, but your payment deadline (i.e. last day of the Reservation Period) stays the same.

• We cannot hold a slot for you if you pause or stop regular lessons.

• Since regular lessons are booked for the specific lesson dates and times falling within the relevant term, and extra lessons are booked for the specific date and time agreed when booking, lesson fees are non-refundable once your booking is confirmed, except where these Terms and Policies say otherwise (for example, a valid rescheduling request under "Requests for Rescheduling by Students & Parents" below) or where the law requires. Once a booking is confirmed, we commit your teacher's time and, where relevant, the teaching venue to those lessons. In exceptional circumstances, the school may consider a request for cancellation or rescheduling at its discretion, but is not obliged to do so.